Refund and Returns Policy
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Condition: Items must be unused, in their original condition, and with all tags attached. Products that have been worn, altered, or damaged will not be eligible for a return.
- Original Packaging: Please return items in their original packaging, including any accessories, dust bags, or boxes that came with the product.
2. Non-Returnable Items
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.
- Gift Cards: Gift cards cannot be returned or refunded.
- Customized Products: Custom or personalized products are non-returnable.
3. Return Process
- Contact Us: To initiate a return, please contact our customer service team at info@lynashoe.com or 602-681-3054 with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
- Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
- Return Address: Returns should be sent to the address provided in the return authorization email.
4. Refunds
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- Processing Time: If the return is approved, we will process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
5. Exchanges
- Eligibility: We offer exchanges for the same item in a different size or color, subject to availability. If you would like to exchange an item, please contact us at info@lynashoe.com or 602-681-3054 for assistance.
- Exchange Process: After we receive your returned item, we will process the exchange and ship the new item to you. You will be notified via email once the exchange has been processed.
6. Cancellations
- Order Cancellations: If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our return policy.
7. Damaged or Defective Items
- Inspection Upon Arrival: Please inspect your order upon receipt. If you receive a damaged or defective item, please contact us immediately at info@lynashoe.com or 602-681-3054 with photos of the damage or defect.
- Resolution: We will arrange for a replacement, repair, or refund as quickly as possible, at no additional cost to you.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to reach out to our customer service team. We are here to assist you:
- Email: info@lynashoe.com
- Phone: 602-681-3054
- Live Chat: Available on our website during business hours.